4.9 Stars on the Seller Profile, but Amazon Owed Him €14,000 in FBA Refunds
The Story of an Italian FBA Seller
This success story's seller preferred not to make their store name public. The figures and facts reported are real.
"Thanks to their support, we managed to recover over €12,000 in Amazon reimbursements that, without such attentive and specialized execution, we would probably have lost." — Alessandro, store owner (translated from Italian)
At a Glance
The protagonist of this story is a retailer with a catalog spanning pet-care to gardening, with several Made in Italy products. It has revenue exceeding €3 million, growing rapidly. As if that weren't enough, it has an incredible seller feedback score: 4.9 out of 5, even harder to maintain considering the breadth of its catalog.
For two years, it has relied on Eagle Eye Full Service to manage Amazon reimbursements. The result: €14,404 recovered, on an account that was already solid and well-rated.
If an account like this, well-managed and rapidly grown, had €14,404 sitting unrecovered, the question is: how much do you have?
The Challenge
Having a very high seller rating and running things well doesn't protect you from FBA logistics problems. A pallet arrives at the warehouse with 200 units and only 194 get registered. A unit is damaged or disappears from FBA inventory without being reimbursed. A product that costs you €40 gets reimbursed by Amazon at €12, because Amazon decides the value, not you. These are errors of the Amazon FBA system, not consequences of how you manage your account.
The problem is that no one reimburses you automatically. Recovering every reimbursement owed requires attentive, specialized execution, not an occasional glance: deadlines, documentation, continuous follow-ups. It's the kind of activity that consumes hours and energy without generating anything new. The risk isn't losing one reimbursement. It's not even knowing how many you're losing, while you burn time and energy on bureaucracy that has nothing to do with growing your business.
The Solution
Eagle Eye Full Service follows this client's Amazon account continuously: monitoring inbound shipments, warehouse, and returns, opening reimbursement cases as soon as a discrepancy emerges, and following them through to resolution.
When a document is needed, the request arrives directly on WhatsApp: no portal to learn, no ticket to open, you reply to a message the way you would with a supplier. The client no longer has to track deadlines or chase paperwork: the Eagle Eye team follows every case until Amazon pays.
The Results
€14,404. Not a one-time win: just over €600 a month, every month, for two years, on an account no one would have called struggling.
"The team has always proven competent, available, and professional, handling every case with precision and greatly simplifying an activity that is complex and time-consuming. A concrete, reliable service, and above all capable of delivering real, measurable results." — Alessandro, store owner (translated from Italian)
Every DIY reimbursement attempt meant time taken away from the catalog. Today, that process runs in the background, without anyone having to think about it: no deadlines to chase, no energy burned on Amazon paperwork. Just the result.
Could This Work for You?
How many reimbursements owed are you leaving to Amazon while reading this sentence? It's not a rhetorical question: it's a number that already exists on your account, and one you won't see until someone goes looking for it.
Amazon reimbursements have a 60-day claim window. What isn't claimed in time never comes back. Every month that passes, part of that money disappears on its own.
You don't have to take our word for it. The first two months are free: if there's nothing to recover on your account, you won't have paid anything to find out. And if there is, you'll find out before spending a euro.