Not just €6,800 recovered: an FBA account with fewer problems.

The story of GIORGETTI STRASS

"I'm happy with your work because it's punctual, attentive, decisive. The results are there and they're clear, they're objective." — Gionata Giorgetti, GIORGETTI STRASS (translated from Italian)

At a Glance

GIORGETTI STRASS is the brand of a historic Italian company (Giorgetti Giorgio srl) that for more than 50 years has supplied materials, machinery, and accessories for fashion, with revenue exceeding €2M annually.

Eagle Eye Full Service generated over €6,800 in reimbursements by managing Amazon cases directly on their account. But that's not all: according to Gionata's testimony, there has also been a sharp drop in shipment damage and problems since the collaboration began.

The Challenge

Managing a large catalog alone leaves no room to keep up with every Amazon FBA issue. Reimbursement requests have precise deadlines, require accurate documentation, not to mention follow-ups on open cases. But between production, warehousing, and sales to keep up with, for Gionata at GIORGETTI STRASS Amazon's bureaucracy ends up at the bottom of the priority list.

The risk, in these cases, isn't just losing one reimbursement at a time: it's not even noticing.

The Solution

Eagle Eye manages Gionata's account on Seller Central. When a document is missing, the team contacts him on WhatsApp without needing to access a portal or manage tickets. If he's busy, they remind him politely.

Meanwhile, the Eagle Eye team monitors and opens reimbursement cases across the different areas of his account, from inbound shipments to warehouse damage, without him having to follow up on each one himself.

The Results

Over €6,800 recovered thanks to the reimbursement cases managed by Eagle Eye on Gionata's account. But, as he explains himself, the number isn't everything:

"For me, shipments and damaged items have dropped drastically. Meanwhile, talking in the forum with other colleagues of mine, the situation for some is unsustainable. [...] They have great patience and continually remind me of the things I need to send." — Gionata Giorgetti, GIORGETTI STRASS (translated from Italian)

It's not an isolated case: constant oversight of an account often changes how Amazon behaves over time. Problems can resurface every day, but the continuity of Eagle Eye's work has also brought this: more attention from Amazon, not just more reimbursements.

Could This Work for You?

For anyone managing a large product catalog on Seller Central, knowing that someone is following every Amazon case, without needing to check, is already a relief. For Gionata, FBA bureaucracy has gone back to being a detail, not a daily worry: the numbers, combined with his testimony, confirm it.

If you also manage your Amazon account without dedicated oversight of returns and reimbursements, you can start with a 2-month free trial or book a call with our team.